Last updated: October 2026
We want you to be happy with every ELVINOO order. If something is not right, this policy explains how returns, replacements and refunds work.
Damaged, defective or incorrect items
If your order arrives damaged, defective or different from what you ordered, contact us as soon as possible after delivery with your order number and clear photos of the item and packaging. We will arrange a replacement or refund after reviewing your request.
Returns
- Non-food items (such as toys) should be unused, in original condition and packaging.
- Because of hygiene and food-safety reasons, food and wellness products (honey, ghee, husk and similar) that have been opened cannot be returned. Sealed, unopened items may be considered case by case.
Refunds
Approved refunds are issued to the original payment method, or as store credit where agreed. Refunds are processed after we receive and inspect the returned item, where a return is required. Original delivery charges are generally non-refundable unless the error was ours.
Cancellations
Orders can be cancelled before they are dispatched. Please contact us as soon as possible with your order number.
How to request a return or refund
Contact us through the details on our website with your order number and the reason for your request. We will reply with the next steps.